Refund policy

Princess Avenue Refund Policy
Last Updated: May 4th, 2026

At Princess Avenue, all products are made to order through print-on-demand fulfillment partners. Because each item is created specifically for you after purchase, our refund and return policy is outlined below.

  1. Order Finality

All sales are final once an order has been placed.

We do not accept returns, exchanges, or cancellations for:

  • Change of mind

  • Incorrect size selection

  • Incorrect address entered at checkout

  • Minor color or design variations

Please review your order carefully before completing your purchase.

  1. Damaged, Defective, or Incorrect Items

We offer replacements or refunds only under the following conditions:

  • The item arrives damaged

  • The item is defective

  • You receive the wrong item

If your order meets one of these conditions, you must contact us within 30 days of delivery.

  1. How to Request a Refund or Replacement

To submit a request, please email:

theprincessavenue@gmail.com

Include the following:

  • Your order number

  • A clear description of the issue

  • Photo evidence showing the problem

Failure to provide photo evidence may result in denial of your request.

  1. Resolution Process

If your request is approved, we will:

  • Send a replacement item at no additional cost, or

  • Issue a refund to your original payment method

The resolution method will be determined based on the situation.

  1. Non-Returnable Items

Due to the custom nature of print-on-demand products, we do not require returns of damaged or incorrect items unless specifically requested.

  1. Shipping Issues

Princess Avenue is not responsible for:

  • Delays caused by shipping carriers

  • Lost or stolen packages marked as delivered

  • Incorrect shipping addresses provided by the customer

If your package is lost in transit, please contact us and we will review the situation on a case-by-case basis.

  1. Refund Processing Time

If a refund is approved, it will be processed to your original payment method. Please allow several business days for the refund to appear depending on your bank or payment provider.

  1. Chargebacks and Payment Disputes

By completing a purchase with Princess Avenue, you agree to contact us first to resolve any issue before initiating a chargeback or payment dispute with your bank or payment provider.

Because all products are made to order through print-on-demand fulfillment, chargebacks filed without first contacting us may be considered a violation of this policy.

If a chargeback is initiated, we reserve the right to provide proof of purchase, order confirmation, production records, shipping confirmation, and any communication history to the payment provider to dispute the claim.

Submitting a fraudulent or unjustified chargeback may result in:

  • Denial of future purchases

  • Permanent restriction from our store

  • Additional action where permitted by law

We are committed to resolving legitimate issues in accordance with this Refund Policy and encourage customers to contact us directly before filing any dispute.

  1. Contact Information

For all refund-related inquiries, please contact:

theprincessavenue@gmail.com